Refund policy

RETURNS & DAMAGED ITEMS

As each piece is handmade, hand-finished and produced in small batches, all sales are final, and I do not offer refunds or returns for change of mind. I take great care when packing every order and will always make every reasonable effort to ensure your piece arrives safely. Where possible, I will arrange shipping insurance, although some carriers do not offer cover for fragile ceramic items. Thankfully, the success rate of pieces arriving safely and in perfect condition is extremely high.

If your piece does arrive damaged, please get in touch as soon as possible with clear photographs of the item and its packaging. I’ll always do my best to help and work with you to find a fair solution.